Terms and Conditions

Payment : Digital Downloads

Payment should be made through the secure payment gateway.
Upon confirmation of payment, an email will be sent with the URL to the digital product.
This email may be dispatched the next working day.
Digital downloads are not refundable.

Tangible Goods

Where payment is made through the payment gateway, orders are posted within 48 hours of confirmation of receipt of payment. 
Unfortunately, at present physical goods will only be shipped to a UK address.

Delivery

Printed books and CDs will be sent using Royal Mail Signed For 1st Class.

Out of Stock

If an item goes out of stock, the part of your order that is in stock will be posted to you. When the item becomes available the rest of your order will be dispatched. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.
1. Please email beaglebytes@btinternet.com to request a refund and you will be assigned a tracking number and return address.

2. Include in your package a signed letter stating the reason for your return and the original receipt. If you are returning an item due to a defect then please let us know if you would like an exchange or a refund.
3. For your protection we recommend using a signed for service.

Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Digital downloads are not refundable.

Refunds
Refunds are made the same way as the original transaction.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

Exchanges
If an item has been returned due to a defect then if you have indicated that you would like an exchange rather than a refund then we will dispatch a replacement item to you within 48 hours of receipt of the return at no additional cost.

Statutory Rights
Your statutory rights are unaffected.

Applicable Law

The law of Scotland.